Reference

How erek.erek.2d Keeps Your Information Safe

We collect and store your account details, payment history and withdrawal records to run the platform, verify your identity and process payouts to DANA, OVO, GoPay and QRIS.

Withdrawal verification in real timeDANA, OVO, GoPay, QRIS payment loggingYour account access rights explained
erek.erek.2d How erek.erek.2d Keeps Your Information Safe
PRIVACY QUESTIONS

How to Ask About Your Data

Live Chat Support Open the chat widget in your account lobby Monday to Sunday, 07:00 to 23:00…
Email Privacy Requests Send a formal data access or deletion request to our privacy team at [email protected].
Account Settings Panel Log in, go to Settings > Privacy & Data to view your stored information…
SECURITY AND RETENTION

How We Protect and Store Your Privacy

Encryption for Payments

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment details are never stored in plain text on our servers; they are tokenised so we process withdrawals without holding sensitive banking information.

Data Retention Rules

We keep account information for as long as your account is active plus two years after closure, unless local law requires longer storage. Transaction records for withdrawals are kept for the period mandated where local law permits, typically five to seven years for financial compliance.

Cookie and Tracking Control

We use cookies to remember your login and language choice, detect fraud and measure how often pages load. You can disable non-essential cookies in your browser settings; essential ones help us keep your account secure, so disabling all cookies may affect login.

Third-Party Data Sharing

We share your account and payment details with payment processors like DANA, OVO, GoPay and QRIS only to complete your transaction. We do not sell your data to advertisers or marketers. Depends on local law, we may share anonymised play data with game studios to improve their products.

Access and Deletion Rights

You have the right to request a copy of all information we hold about you, update your profile details, or ask us to delete your account. Submit these requests via live chat or email; we verify your identity and respond within five business days in most cases.

Security Incident Response

If we detect unauthorised access to your account or a breach of our systems, we notify you by email and phone within 24 hours. We also guide you through steps to secure your account, such as resetting your password and reviewing recent login activity from your Settings panel.

Privacy Policy Questions

When you close your account, we anonymise your profile so your name and contact details are no longer linked to your account number. We keep your transaction history and withdrawal records for the time required by law where you play, typically five to seven years. You can request permanent deletion of non-historical data by emailing [email protected] with your account username and registered email.

Yes. Log in to your account, go to Settings > Privacy & Data and tap 'Download My Data'. We compile a file that includes your profile, login history, all deposits and withdrawals, game session dates and any support tickets you've opened. The file is sent to your registered email within two working days and is encrypted for security.

Payment details are tokenised, meaning we never see or store your full banking credentials. When you withdraw via DANA, OVO, GoPay or QRIS, your payment processor handles the sensitive data using their own encryption. We only log the transaction amount, date, status and the last four digits of your registered payment account for your records.

No. We do not sell your personal information to marketers, data brokers or advertisers. We share your account and payment details with DANA, OVO, GoPay and QRIS only to process your transaction. Depends on local law, we may share anonymised aggregate data with game studios to help them improve their products, but never your name or contact details.

We use session cookies to keep you logged in, preference cookies to remember your language and theme choice, and analytics cookies to measure page performance. You can disable non-essential cookies in your browser settings. Note that turning off all cookies may prevent login or slow page loads, so we recommend keeping essential cookies enabled for security and usability.

We keep login activity for 12 months so you can review when your account was accessed from different devices. Game session records and bet history are retained for two years after your last activity or account closure, unless local law requires longer retention. You can view your full login history anytime in Settings > Security > Login Activity.

Contact our support team immediately via live chat (Monday–Sunday, 07:00–23:00 Jakarta time) or email [email protected]. Tell us what you noticed and we'll verify your account identity. If we confirm a breach, we'll guide you to reset your password, review your recent transactions and check for any unauthorised withdrawals. We also log the incident and review our security protocols.